Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at Al's
Quick Release Bike Sales & Service, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
service@alsquickrelease.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 1-810-658-9215
Monday - Friday: 11 a.m. -
6 p.m.
Saturday: 10 a.m. - 5 p.m.
By e-mail:
service@alsquickrelease.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, Al's Quick Release
accepts returns on merchandise from select manufacturers within
30
days. However, Al's Quick Release
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
the manufacturer
on returned items, and Al's Quick
Release
will pay the shipping charges on the
replacement or exchange item(s) going back.
- BRING YOUR RETURN TO THE
ADDRESS BELOW:
-
Al's Quick Release Bike Sales &
Service
8097 E. Carpenter Road
Davison Michigan
48423
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
Al's Quick Release
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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